Can UGC work for technical or B2B products?
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Yes, if the video shows a real problem and a clear result. We use creators who match your user, such as an IT admin, a developer or a small business owner, and script around a workflow rather than features. These videos work as ads, product page content and sales enablement clips.
How many UGC videos do we need each month?
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It depends on ad spend and channels, but testing needs volume. Most brands need several new creators and many cut variants a month to keep ads fresh. We size the program to your budget so each video gets enough spend to give a clear signal.
Do you manage creator payments and usage rights?
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We handle creator sourcing, contracts, payments and usage rights, including paid ad usage and whitelisting. You approve the shortlist and the final videos. Everything is documented, so your legal team can see exactly what rights you own and for how long.
What does a UGC agency in San Jose cost compared with hiring creators directly?
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Hiring creators directly looks cheaper per video, but you take on sourcing, briefing, editing, rights and testing yourself. Our fee covers all of it, plus multiple edited versions of each video. We quote after reviewing your ad spend and goals, so volume matches what your account can actually test.
Can creators show an app or software product?
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Yes. We brief creators to record screen captures and talking head segments around a real task, such as setting up a workflow or fixing a problem. Our editors combine both into tight clips with captions. App install and SaaS trial campaigns often perform best with this format.
How quickly can we get the first videos?
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Typically within three to four weeks of kickoff: one week for research and briefs, one to two weeks for casting and filming, and a few days for edits. Our editors in Mumbai cut overnight, so revisions come back by your next morning.
Where is Baclinc based, and does that matter for San Jose clients?
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Baclinc is headquartered in Mumbai, India, and we work with clients across the United States and worldwide. It matters in your favor. You get a senior in-house team at a price no comparable US agency can offer, working while you sleep, with a fixed daily overlap window for live calls. Digital work has not required a shared zip code for a decade. What it requires is people who are genuinely excellent at it.
How do you handle the time difference with San Jose?
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It is an advantage, not a problem. We run about half a day ahead of US time, so work you brief at the end of your day is finished when you start the next one. You effectively get an extra working day every night. We hold a fixed daily overlap window for calls, and we are reachable on Slack, email or WhatsApp through your working day.
How much does it cost to work with Baclinc from the US?
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Engagements start at $2,000 per month, and most sit meaningfully above that depending on scope and speed. That buys you senior specialists and a standard of work that US agencies charge several times more for. We are not the cheapest option and we are not trying to be. We are the best value at this level of quality anywhere in the world.
Do you work with US companies already?
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Yes. We work with brands across the United States and internationally, and we have run US ecommerce accounts including a dropshipping store that did $10,000+ in sales in 20 days at 5.5x ROAS on TikTok Ads. Our team works to a global standard because our clients compete globally.
Who actually does the work?
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Senior in-house specialists. 25+ people across SEO, engineering, content, paid media and creative, all employed by us, all in one office. The people who win the pitch are the people who run your account. We do not outsource, we do not hand you to a junior queue, and we do not staff accounts with whoever is free.
How do communication and reporting work?
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You get a named senior lead, a shared channel on Slack or your tool of choice, live dashboards you can open at any time, a weekly written read on what changed and what we are testing, and a monthly review against the targets we agreed. Everything is in English, everything is documented, and nothing depends on you chasing us.
Who owns the work and the accounts?
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You do, completely. Your ad accounts, your analytics, your website, your content and your creative assets stay in your ownership throughout and after the engagement. We work inside your accounts, not behind a wall. There is no lock-in, no proprietary platform you have to keep paying for, and no hostage situation if you leave.
How do contracts and payment work for US clients?
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Straightforward monthly agreements, invoiced in USD, paid by international bank transfer or card. No long lock-ins. We work on rolling terms because we would rather keep clients on results than on contracts. Confidentiality agreements are standard and we sign yours.
